My goal is that your shopping experience with Heartland Paper Prodducks be a pleasant one. Your satisfaction is extremely important to me and I'll do everything possible to meet your expectations of a quality product, prompt delivery, and above all, to provide a safe and secure site from which to shop. I take pride in my products and firmly believe in the old-fashioned saying, "The customer comes first." Contact Information Heartland Paper Prodducks 28 Roxbury Drive NW Cedar Rapids, IA 52405-4417 I'm at the computer most of the day, and because of this,the best way to contact me is by email: kathy@heartlandpaperprodducks.com To contact me by phone: 319*390*4555 Usually you will be asked to leave a message. Most of the time I check my messages later in the day. If you're calling about an order, it's very helpful if you have your order number handy. Methods of Payment Visa and Master Card only NO checks or money orders They will not be accepted and will be returned to you. Business Hours: Monday ~ Friday 9:00AM - 5PM (CST) Shipping Charges Shipping costs are automatically calculated and listed on the order form. The total cost of the order is displayed, including shipping and tax (for residents of Iowa) before your credit card number is entered and the ordering process is completed. No surprises, no additional charges ~ you'll know the exact total cost of the order before your credit card number is entered. International Orders Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, and United Kingdom. Shipping Methods: First Class Mail and Priority Mail For USA addresses Air Mail for all orders outside the USA. Methods of Payment Visa and Master Card only are accepted ~ Sorry, no checks or money orders. If a credit card is declined, I automatically cancel the order and an email is sent to inform the customer that the order was cancelled. Security All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to Yahoo! For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when they forward it to my store to fill your order. Here is a direct quote from Yahoo! "We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption."