My goal is that your shopping experience with Heartland Paper Prodducks be a pleasant one. Your satisfaction is extremely important to me and I'll do everything possible to meet your expectations of a quality product, prompt delivery, and above all, to provide a safe and secure site from which to shop.

I take pride in my products and firmly believe in the old-fashioned saying,
"The customer comes first."


Return Policy
If you are not 100% satisfied with your purchase, you may return the item and receive a refund of your full purchase price (not including shipping). Refunds will be made using the same method that payment was received.

Methods of Payment
Solution Graphics
If a credit card is declined,
I automatically cancel the order
and an email is sent to inform the customer that the order was cancelled.




Contact Information
Heartland Paper Prodducks
28 Roxbury Drive NW
Cedar Rapids, IA 52405-4417

kathy@heartlandpaperprodducks.com
I've been having problems with my website email, so please use heartlandpaperprodducks@gmail.com
To contact me by phone:
319-390-4555

If you're calling about an order,
it's very important for you to have your order number ready.



Business Hours:
Monday ~ Friday
9:00AM - 4PM (CST)

Shipping Charges
Shipping costs are automatically calculated
and listed on the order form.

International Orders
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland,
France, Germany, Greece, Guam, Hong Kong, Ireland, Israel, Italy,
Japan, Mexico, Netherlands, New Zealand, Norway,
Singapore, Spain, Sweden, Switzerland, and United Kingdom.
If your country is not listed, please ask if we can ship there.

Shipping Methods:
First Class Mail and Priority Mail For USA addresses
Air Mail for all orders outside the USA.


Security
All online transactions at Yahoo! Stores
are handled with industry-standard SSL encryption. Here is a direct quote from Yahoo. "We use the Stronghold secure server, currently the second best selling secure server software,and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption."